Frequently Asked Questions

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Order Received

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Ma cure

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Once confirmed, we can not change your order, whether it is a change of product, address or even the method of payment ... We prepare your orders quickly so that they leave our premises in the day .

However, you will have a few minutes after receiving the confirmation email to cancel it. If we can no longer intercept your order, you will have to refuse the package upon arrival and we will inform you as soon as you return to our premises to proceed with its cancellation and refund.

If your order has not arrived within 5 working days, we are here to help you. Before contacting us here are some checks to make upstream:

Check the tracking link on your customer account to find out where your order is Check on your customer account that the delivery address as well and that your details are correct. If you have received a notice of passage from our carrier it is possible that your order is waiting for you in your post office. Check with your neighbors or the guardian of your building to make sure they have not picked up the parcel in your absence. You can also check if there are no postal delays to your country right now If you have not located your package after performing these checks, please contact us.

The delivery is done in 3 to 5 days by Colissimo or Mondial Relay and 24h in Chronopost.

Our team prepares your parcels from Monday to Friday from 8am to 4pm. Orders are processed twice a day by our logistics team: at 8:30 and 13:00. If you place your order Friday after 13h your order can only leave on Monday. Attention, in case of increase of activity, it is possible that the preparation takes more time than usual.

However, we do our best to ensure that your orders arrive on time.

Some checks: It can be a bug when adding to the cart: check that the reference appears on both your order form sent in the order confirmation email and on the delivery note in your package . You ordered 3 months of treatment and you received only one bottle? It is certainly a bottle of 3 months: check if the number of capsules corresponds to the duration of cure ordered. If after all these checks, your product is still missing, contact our customer service.

We take care to carefully pack each bottle to prevent them from breaking, but the packages are sometimes abused by carriers ... If you notice that a bottle is broken, we invite you to send us a photo and a photo of the outside of the box via our contact form.

If the cardboard is damaged, it is imperative to issue a "reserve" when receiving the postman.

WARNING: It is imperative to discard the capsules, even if they seem to you intact, because you could ingest micro particles of glass which could cause lesions.

D-LAB has developed a micronutrition program to perfectly address specific issues. This gave birth to the 1 + 2 + 3 programs. Complementary formulas that act in synergy on the causes of the disturbances, for lasting results: 1- Activate: Activators act at the heart of the cells to increase the cellular respiration and the performances of the organism. 2- Nourish: Complexes and Absolutes revitalize the body thanks to highly targeted functional assets. 3- Eliminate: Detox cleanse the organs filters with titrated extracts of herbal medicine to eliminate more and better. Do not know which program is right for you? Our Experts advise you 7/7 via chat.

Most frequent questions

"Unprocessed" status means we are preparing your order. Once the order has been sent, you will receive a confirmation e-mail with a tracking link (if it was sent with a traceable service). Attention, in case of increase of activity, it is possible that this status remains posted a little longer than usual. However, we do our best to ensure that your orders arrive on time, which is why the estimated delivery date in the order confirmation e-mail takes into account the necessary preparation time.

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